Refund policy

Novara™ Return & Refund Policy

We stand behind the TriRelief Protocol™ completely. If Novara™ doesn't deliver meaningful improvement in your mobility and pain levels, we don't want your money.

90-Day Money-Back Guarantee

You have 90 days from the date you receive your order to request a full refund — no questions asked. You do not need to explain yourself. You do not need to prove anything. Contact us and we will process your refund immediately.

To start a return, contact us at [YOUR BRANDED EMAIL]. Once your return is accepted, we'll send you a return shipping label and instructions.

Damaged or Defective Items

Inspect your order upon arrival. If your device is defective or damaged, contact us immediately and we will replace it or refund you in full at no cost to you.

Refund Processing

Once your return is received and inspected, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at locktfinjay@gmail.com.

Non-Returnable Items

We do not accept returns on items that have been intentionally damaged or are missing original packaging due to misuse.

European Union

If your order is shipping to the EU, you have the right to cancel or return within 14 days of receipt for any reason.